Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Related Products

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  • 5 stars: 198 (94%)
  • 4 stars: 6 (3%)
  • 3 stars: 1 (0%)
  • 2 stars: 2 (1%)
  • 1 star: 4 (2%)
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Pat Butler
Fantastic Affordable Scooter!!

building was very simple and took only 10 minutes. Pace control is wonderful for when you're driving around tight spaces and cell lasts a long time. I would advise this scooter to anyone looking for a quick, lightweight model. and Fantastic personal scooter! It arrived much quicker then expected

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Jessica Dack
is just what I needed and It handles easily

used it the first time last week. My husband and I went off for a couple days and took my scooter. It only weighs 48 lbs and my husband and I had no problems getting it to fit in the trunk of my car. It folds us nicely and the trunk is not real big, but it fit perfectly. I used it for 2 days riding around the resort and had the most comments on how pretty it was. It function fantastic and held a charge superb. Only moved 1 bar off full charge the first day. Of course I did not have it running he entire time. But I am very happy with my scooter. . I did however loose my foot mat on our trip and contacted the seller and had excellent responce and they were very nice to deal with and got me another mat ordered and Had my scooter for several weeks

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James
So glad I bought this.

speedy. It is superb on paved and challenging surfaces. Have to unhurried it down on gravel. This is airline approved I flew to the Keys with this thing. To keep it simpler I left the armrests off of it (I am not a fall risk) and the batteries are only 5 pounds each. Pick up the extra power pack, it's worth the peace of mind, although I have yet to use one up. and This thing is light

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Michele
the selling company and Very pleased with the product

First of all, it came a week sooner that expected - that was excellent! Plus, I must say my husband and I were both impressed with the sturdy design and build of this scooter. He was able to put it together with ease. We had some trouble in the beginning with making it work. I thought the charge unit was not charged well enough because it was not showing all green on the tiller screen and even though the horn would sound and the light would come on, when we tried to make it go, it would not. I was so confused - I thought we had done everything correctly; so I sent an email to the company asking what might be the concern. They responded within 1 day, with pictures, explanations, and different things to try. Turns out when it is fully charged all the lights will not be green, 1 will be red and a couple orange. But the main thing was, we didn't have it in drive, we had it in neutral. The switch on the bottom back must be in D for Drive. That fixed the concern immediately. We were grateful it was just operator error and also that the company was so quick in getting back to us. My husband loves his new scooter and would highly endorse it.

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Karen Poplin
Adore it

very comfortable. Has lots of storage for little extras. Have taken it to theme parks, the mall and so straightforward to operate. Excellent value. and Really like enjoy really like this scooter. Lightweight

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CPSTRICK
Very Happy with my mobility scooter

Performs excellent, simple to handle, folds with no concern, plenty of power on 20 inch driveway grade, my 92 year old wife easily operates it. Thanks to design team!! I purchased a spare power pack to keep charged while I drive with the other

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Robert Wagner
Superb SCOOTER

this scooter was so uncomplicated to put together and use, the only run was in trashing the packaging,

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donald martin
the red rocket

Adore IT but the screw and nuts that attach the arm rest are to short or am I doing wrong?

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N.L. Outwin
Bought it again

out. The handle throttle give wonderful velocity control. I think the fact that we bought a second scooter from this manufacturer kind of says it all. We really like the product. and My wife liked my scooter so much that she had to have one. Her scooter is a beautiful red.. i think I covered about everything I liked about my silver scooter in my earlier review. The only thing I might add here is that the scooter is very maneuverable indoors

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Mark Mueller
A wonderful motility scooter for the price.

The scooter arrived earlier then expected.It was well packed ,no mar at all.It was very uncomplicated to to put together directions were very clear.Lastly i had a question and emailed the sender.I also called,but after hours.I didn’t leave a message ,was going to call later. they answered the email the next day and also called to make sure i got the email.5 star customer service.

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Calvin Haggerty
Wonderful little scooter

load on her own. This little scooter is only 49 pounds it will fold up and fit in the back of our Chevy Trax. The company is excellent! My wife had lost the rubber mat on the scooter and the company gave us a new one at no cost. This little scooter gives my wife a lot more independence and mobility. This scooter is worth every penny. and This is amazing, My wife needed something she could handle

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JE
Happy customer

Very happy with this get. It’s light enough that my wife can take it in & out of the trunk without problem. Folds up easily & power wise seems to have enough for inclines and continued use. Overall very solid pick up for the money!

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Paul B.
Mobility Scooters

the scooters arrived April 4. The transport was speedy and arrived in excellent condition. The scooter pulled out of the box quite easily and was in the folded position. The steering column and handle bar fastened easily with one hand nob. The seat snapped right into place . The seat and back cushions held in place by Velcro. The arms of the seat held in place by two nuts and bolts. The scooter came with one charge unit installed in the floor and has a charger. There were no scratches or dents. It was a superb price and get. and I placed an order for light weight mobility scooters on April 3

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Phillip L Hays
Weight

The description says it was lightweight. After we put it together, I could not even begin to lift it much less put in my SUV.

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Meade peters
Excellent scooter!

This is a fantastic scooter! It arrived fairly straightforward to complete the building. We did have to get a little help from ny grandson to finish tge setup, since my husband and myself are in our 80's.My husband has dementia but the scooter is simple for him to operate. He loves it!

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Wide Awake and Unwoke
It fits so straightforward in the truck of a car. No problems at all. Very happy

We are very pleased with our mobility scooter.. it is durable, very quiet and light weight. Putting together is very straightforward.. we give the scooter a 5 star.. very happy ❤️

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kathy mroz
I call her Big Red!

This is an excellent product! It gets around very well on pavement or in the yard. It is is a blessing to be able to get around with ease now. I highly endorse this!

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Sylvia Groebli
Impressive Tool

operate, and it fits in the back area of my Acura no trouble. I WANT TO GIVE A HEADS UP ON THE OPERATION OF THE MACHINE. GOING UP A STEEP HILL IT IS VERY Straightforward TO TIP OVER BACKWARDS. THIS HAPPENED TO ME THE OTHER DAY AND I LANDED ON MY HEAD. BE AWARE AND MY ADVICE WOULD BE TO WALK SLOWLY ALONGSIDE THE CART UP STEEP HILLS AND TO TRY TO AVOID THEM AT ALL COSTS. Pay heed, this is not a toy this is a tool and I'm impressed by the machine, although I've only had it for a short time. Very straightforward to set up

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rb
My mobility your prompt service

beautiful scooter. It is simple to use and handles well. Thank you for giving me the mobility I was seeking and I am well pleased with this excellent

T
The case wasn't worth the money 👎🏾👎🏾
Wow!!! Very surprised how excellent this pick up was...

Im not one for reviews, but this was delivered super speedy and extremely straightforward to put together. Its not super heavy and straightforward to transport. I bought this for my mother because she is ill and as she is getting older, she cant move around as well. She absolutely loves it. Its not to big not, but not to small. Its perfect for her. Can't wait to test this out and see how long the charge unit will last. Definitely want to get a replacement just incase. The pace control is a superb touch. Definitely recommending this to others.

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Donna Council
It meets my needs

I was totally satisfied with the scooter, it met my needs, I would endorse it to others to buy, especially since it is cruise and airport approved.😊

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Daniel Wright
Excellent quality,easy to set up

I adore the pink. and So far so nice. It arrived very quickly. Super simple to put together. Today I will take it out for the 1st time to shop so I will do a followup review. Very nice quality

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Tammy Isakson
Solid quality

Very happy with this scooter. Had fractured my ankle and was able to go to concerts this summer. Came in very handy. Range is very solid.

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Gar Bezotsky
It works 💪

Thank you 😊

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STARMARY57
Superb ride

The building very simple velocityd is very fine lots of power superb value for the money.

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jerry
quality

Excellent

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treesman
Dissatisfied customer

Poor quality of material for the price. Flimsy made. Would really enjoy to return it but didn’t realize I had to pay postage & a 20% restocking fee. If it was free returnable I would just purchase one of the cheaper models. It says heaviest piece is 29# but I question that. It’s heavy. Anyone with limited mobity could never put it together to transport. I’m one dissatisfied customer

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Gevorg Keledjian
That the charge unit will last for a long time!

still had half of the first cell left. Excellent product! and Works wonderful, went to Disney my first trip. We were there 7 hours

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Emma
Simple to use.

Very uncomplicated to put together.