MIHAYO

 

At MIHAYO, our priority is your satisfaction with our products. If, for any reason, you are not completely happy with your purchase, we have implemented a clear and fair return and refund policy to ensure a hassle-free experience.

1. Return Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
The return request must be initiated within 60 days from the date of purchase.
NOTE:we do not accept returned products that you send back directly without prior confirmation from us.
As for all returns, products must be displayed in salable condition. And customers need to provide proof of purchase and at least three photos of the product in full packaging (e.g. front, side, inside) for our verification. The specific photos are subject to confirmation by our after-sales service department. (Service Email: mihayo.services@outlook.com Tel: +1 929 224 5566)

2. Initiating a Return:


To start the return process, please contact our customer service team at mihayo.services@outlook.com, providing your order number and the reason for the return.We will process the email within 24 hours and report the outcome
if your return is accepted, we will send you a Confirm return address or provide you with a return label, which you will need to print and contact the courier to send back. (Note: items returned without authorization will not be accepted).

3. Return Shipping:

Returns/exchanges/refunds not arising from the product itself:
In the case that the buyer needs to return/exchange/refund for personal reasons, the customer is required to pay for the return shipping costs. Specific reasons such as:

*THE PRODUCT DOESN’T FIT THE CUSTOMER’S NEED
*DISLIKE THE COLOR/QUALITY
*CUSTOMERS CHANGE THEIR MIND
*CUSTOMER ORDERED A WRONG ONE
*PRODUCT WAS NOT BOUGHT FROM US
*NOT FOR PRODUCT QUALITY REASONS
*ETC.

4. Inspection and Approval:

within 5 business days after receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
Once approved, we will proceed with the refund process.

*In some cases, only 10%-30% refunds will be given:
Any product that is not in its original condition is damaged or misses parts for reasons that are not our fault(delivery or customer lost some parts).
*The following are situations that no refunds will be given:
1. The order does not meet our return criteria;
2. Returned Items are missing because the customer used a shipping service without a tracking number;
3. The package was destroyed by the carrier because the customer refused to accept it. (cause the package will not be returned to the sender, it will only be destroyed. )

5. Refund Process:

Refunds will be processed within 5 business days after the approval of the return.
The refund will be issued to the original payment method used during the purchase.

6. Customer Support:
If you have any questions or concerns regarding our return and refund policy, our customer support team is ready to assist you. Contact us at mihayo.services@outlook.com
MIHAYO is committed to ensuring a positive and satisfying shopping experience, and our return and refund policy are designed to provide you with the peace of mind you deserve. Thank you for choosing MIHAYO.