Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to mihayo.services@outlook.com.

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  • Pre Sale Questions
  • Return & Refunds
  • Payment & Ordering
  • Warranty Service

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

We ship from the continental United States, with warehouses in California and New York.

U.S : 5 -8 working days (Fedex)

Note(Ship in-stock orders usually within 2-3 business days you placed them.Shipping In transit 3-5 work day)

Return & Refunds

Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.

Refunds will be processed within 5 business days after the approval of the return. The refund will be issued to the original payment method used during the purchase.

Payment & Ordering

We can accept Paypal, Visa, Mastercard, JCB,Maestro,American Express,Google pay and Apple pay.

If your credit card is declined there may be a few reasons why: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), there is a hold on the card. In any event by calling your issuing bank they can tell you why the card is declining.Solutions: try a different credit card or try using PayPal as your checkout method (they accept Visa, Mastercard, JCB,Maestro,American Express.

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Warranty Service

After the purchase of the product, the customer receives a qualified and intact product. Each customer is entitled to the contents of the warranty service terms and conditions and includes all parts, frames and motors. Please see the Warranty Service policy for details.

Unable to find satisfactory answers ? Contact Support