Atención al cliente de Amazon

1. Warranty Period: This product enjoys one year warranty for the mainframe and six months warranty for the battery and accessories from the date of purchase. If the product fails due to quality problems, our company will provide free repair service.

2. Warranty Scope: This warranty only covers failures caused by defects in materials and workmanship during the manufacturing process. Human damage, accidents and unauthorized repairs are not covered by the warranty.

3. Warranty Procedure: In case of product failure, please contact our after-sales service department within the warranty period. Our technicians will provide you with guidance or arrange for repair. During the repair process, we will use original spare parts to ensure the quality and performance of the product.

Returns Service

We are committed to providing the best shopping experience, if you are not satisfied with your purchase or have any problems, please contact us first to deal with it, once we confirm that we will provide you with a reasonable solution, we will be happy to provide you with a return service. Please contact our customer service team within 30 days of receiving your item so that we can arrange a return for you.
Return conditions:

1. The item must be in its original packaging and in unused condition. If it has been used, we will charge a depreciation fee of 20%-60% of the item's price, depending on the use of the item.

Return process:

Contact Customer Service: Please contact our customer service team via our website, stating the reason why you wish to return the item.

Review and Confirmation: Our customer service team will review your return request upon receipt. If the return is eligible, we will instruct you on how to send the item back.

Refund Processing: Once we have received and confirmed that the returned item is eligible for return, we will arrange a refund for you within a few business days, which will be credited back to your original payment method.

Exchange Service

If you receive an item with quality issues or need to exchange it for a different size or color, please contact our customer service team for assistance.

Exchange conditions:
1.The merchandise must be in its original packaging and in unused condition.
2. The merchandise has quality problems during the warranty period

Exchange process:

Contact Customer Service: Please contact our customer service team, explaining your specific needs for an exchange and the relevant order information.

Review and Confirmation: Our customer service team will review your exchange request upon receipt. If the exchange is eligible, we will instruct you on how to send the item back and arrange for the new item to be shipped.

Exchange Processing: Once we receive and confirm that the item you sent back meets the exchange conditions, we will arrange for the shipment of the new item for you as soon as possible.

Special Notice

All returns and exchanges must be confirmed by our customer service team.
Please understand that we may not be able to accept your return or exchange request if the item was damaged during transportation or use.

Our goal is to provide you with a pleasant shopping experience, if you have any questions about our return policy or need further assistance, please feel free to contact our customer service team. Thank you for choosing our products!